How does shipping work?
We ship all our merchandise using UPS parcel pro. This allows us to insure every package sent out. Once shipping is confirmed, you will be provided with a tracking number. In order to ensure the safe delivery of your package, we do require an adult signature at the time of delivery.
We offer two shipping options, next day air or two day air. You'll be able to pick your preferred shipping at the time of checkout. Keep in mind that shipping prices reflect your order's insurance.
What is the return/exchange policy?
Currently, Tonnes of Gold does not allow for returns or exchanges, all sales are final. We are working diligently to bring this feature into our business and will update our policy once this is available.
How should I clean/store my jewelry?
You can soak your gold jewelry in a solution made from 10 parts warm water and 2 parts dish soap. Once soaked, take a soft brush and gently scrub away any dirt or build up.
Store your jewelry in your Tonnes of Gold provided jewelry box or in any clean, dry, fabric-lined jewelry box.
Never use bleach to clean your gold jewelry. Instead use rubbing alcohol to clean and sanitize.
What are some daily wearing tips?
Gold is a soft metal which makes is susceptible to dings, scratches, and dents. Be mindful of your gold jewelry while you wear it.
Chlorine will weaken your gold jewelry’s structure and eventually lead to it breaking. Make sure to remove your gold jewelry before getting in a pool or spa.
Be sure to use rubber gloves while cleaning as harsh cleaning agents can damage your jewelry's finish.
Is your jewelry gold plated/filled?
No. Gold plated or filled jewelry offers no financial support to you, and since it is our goal to bring you luxury commodities that truly safeguard your assets by holding real value, we only sell pure 14k gold jewelry.
We offer solid,semi-solid, and hollow jewelry options. All styles are made with only 14k gold. The only difference between each is the weight of the piece. A semi-solid and hollow piece will have a lower weight and therfore a lower pricing in comparison to a heavier solid piece.
I still have questions, how do I get in contact?
Of course. Purchasing gold is a big financial investment, we understand you may have more questions and are here to help. You can contact us via our customer service department at firstname.lastname@example.org or send us a direct message on our Instagram page, @tonnesofgold.